Samsung SDS have already stopped manufacturing in KOREA and CHINA, hence no warranty will be covered after 2020
All the Samsung digital lock you can find in the market were old stock, recondition set and no vendors could find any parts to replace or repair
For customers whom purchase Samsung digital lock from us, we will use EPIC or Keywe Digital Lock to replace to honour the warranty
You can purchase any Samsung digital lock from China at your own risk as the digital lock were produced 4 years ago
and only cater for the thick doors in China
The mortise lockset is different and a lot of modification need to be done
As most of the Samsung digital lock have problem of the mortise been lock inside of the house, for this case you can contact us
to destroy the Samsung digital lock from outside
However, do note that after we destroy, you need to purchase another EPIC or Keywe push pull to cover up the holes
Any Vendor who can retail you any Samsung Digital Lock, you may ask them to list down this problem in their invoice, we are unable to solve them hence we do not retail Samsung digital lock anymore due to the high defect rate
Hi! Click one of our sales staff below to start chatting on Whatsapp