Previous Philips Digital Lock Distributor Shuts Down – What Customers Need to Know in 2025

At My Digital Lock, we believe in keeping our customers informed with the latest and most accurate news in the digital lock industry. Today, we bring you an important update regarding Philips Digital Locks in Singapore.

Philips Digital Lock Distributor Closes Down, Leaving Customers Unfulfilled

If you’re one of the many customers who paid for a Philips Digital Lock in 2025 and did not receive installation or after-sales service, this article is for you.

Recently, Conex Intelligent Technology Co. Ltd., the official licensee who pays for the Philips branding rights to manufacture Philips digital locks, filed a police report against their former Singapore distributor. According to reports, the distributor allegedly owes Conex over $1.5 million and has failed to deliver digital locks or fulfil warranty obligations to customers in 2025.

This closure has left many Philips customers in Singapore stranded—without installation, warranty coverage, or any clear point of contact.

A Good Man Caught in a Bad System

We’d like to acknowledge that the previous Philips distributor was a gentleman in the business—someone who even congratulated us with a floral stand during our Vertex outlet opening. He was never the kind to resort to underhanded tactics, even during competitive events like IT Shows.

Unfortunately, despite his good nature, the situation became untenable. The China-based manufacturer had continuously pushed him for blanket orders, disregarding the local business realities in Singapore. As a result, the distributor was left with outdated models like the Philips 6100, 9100, 9200, and 9300—locks that were designed 5 to 6 years ago and are no longer competitive in today’s market.

This outdated inventory, combined with pressure for volume-based sales and little support from the manufacturer, ultimately led to his company’s closure and a forfeiture of a $200,000 deposit.

New Philips Distributor:

Ascend Hardware Steps In

Moving forward, Ascend Hardware will take over as the new official distributor of Philips Digital Locks in Singapore. As a gesture of goodwill and responsibility to affected customers, they are offering to fulfil 50% of the original purchase value for those who did not receive their Philips locks.

We at My Digital Lock are also stepping in to assist. We will match this offer and honour 50% of your original purchase value to help you finally get a working digital lock installed in your home.

What This Means for You

If you’ve paid for a Philips lock and haven’t received it, you now have two options:

1. Contact Ascend Hardware – They are officially taking over the Philips Digital Lock brand in Singapore and are processing recovery claims.
2. Visit My Digital Lock – We are offering affected customers a 50% credit toward a new smart digital lock, including options from our latest Lusano Smart Lock series, which features:
   • AI palm and face recognition
   • 5G remote access
   • Corridor motion detection
   • Real-time video intercom
   • Tempered glass finishing for a luxurious look

Our Lusano locks are at least 5 generations ahead of outdated Philips models, and they come at competitive prices that reflect both innovation and quality.

A Call for Change in the Philips Digital Lock Business Model

If Philips hopes to stay relevant in the smart lock market, a change is urgently needed. Instead of pushing for aggressive sales quotas and neglecting product innovation, they must:

• Treat their new distributor fairly and avoid the same pressure that collapsed the previous one
• Support product development to compete with modern AI-enabled digital locks
• Rebuild customer trust by honoring unfulfilled orders and warranties

As the market evolves, customers are no longer just looking for brand names—they want real features, reliable support, and cutting-edge technology.

Final Thoughts from My Digital Lock

With over 15 years in the industry, we’ve seen digital lock brands rise and fall. What remains constant is our commitment to our customers and to being the leading digital lock expert in Singapore.

If you’re affected by this Philips situation, contact us today. We’ll do our best to help you recover your investment and walk away with a far superior product.

📞 Call us or visit any of our showrooms to learn more about the 50% recovery program.

At My Digital Lock, we’re here not just to sell locks—but to secure your trust.